Shipping & Returns
Shipping Policy
Your Rights
You have the right to fully cancel an order with us before your order is collected by our carrier. After it has been shipped, please refer to the below information.
Products may be returned for a refund or exchange within 14 days of receipt, provided that a copy of the receipt is included, the merchandise is unused, and in its original condition and packaging.
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Octav Sportswear Ltd. reserves the right to cancel and refund orders if a product is discontinued, off the shelf or it becomes impossible to obtain stock. Whilst we make our best effort to ensure prices on the website are accurate. Octav Sportswear Ltd. reserves the right to cancel and refund an order if there has been a typographical error. Placing an order via the website does not constitute a legally binding contract to supply.
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Weight & Measures
We will do our best to ensure the weights and measurements of items are accurate, however, it is possible slight variations exist due the nature of the production methods.
Return & Exchange Policy
We guarantee all our products for 14 days against any problems with materials or manufacturing defects. This does not include damage caused by misuse or abuse. Products may be returned for a refund or exchange within 14 days of receipt, provided that a copy of the receipt is included, the merchandise is unused, and it is in its original condition and packaging, and the label is well attached. Please note that only items returned are eligible for a refund. Please note that we are unable to reimburse the cost of return postage.
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Shoes
When considering returning a pair of fencing shoes, keep in mind that fencing shoes are designed to protect the fencers by reducing damage from accidental overextended lunges, which includes the sides, upper, and bottom. If the side, upper surface, or bottom is repeatedly dragged along the floor due to overextended lunges, it will cause damage that is not covered by the warranty.
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Socks
When considering returning a pair of socks, please note that due to the nature of personal care and health-related products, socks that have been worn will not be eligible for exchange or refund. This does not affect your statutory rights. Please making sure that you have checked the correct size before your placing order.
Product Warranty
Warranty period
The warranty period is 30 days from the date of receipt of the shoes. The warranty certificate is the original sales certificate or invoice.
Warranty scope (where one of the following situations occurs under normal wearing conditions, you can apply for warranty)
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Replacement: ungumming (ungumming length at the bottom of the joint is more than 20mm, depth is more than 5mm), air cushion leakage and collapse, obvious discolouration, coating layer falling off or cracking.
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Return: broken sole, heel, or upper, not pairing, or belong to the scope of replacement but cannot be replaced due to out of stock and other reasons.
Warranty disclaimer scope (in any of the following cases, no warranty liability is assumed)
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Due to improper wear and maintenance of consumers and caused by human damage, such as contact with acid, alkali, oil, chemicals, hard, high temperature, high heat, high pressure and other objects and interfaces, rainy wear, washing, exposure, etc.
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Damage caused by the consumer's own disassembly or repair;
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There is no valid sales certificate or invoice;
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"Processed products" or "reduced products" which marked with quality defects during sales;
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Other laws and regulations provide that the warranty liability is exempted.
Return Address
Send the items back to:
Octav Sportswear Ltd
6 Regent Court
Reading
United Kingdom
RG1 7HW
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Please include the returns form provided in the box. In the event you have lost the returns form, please add a copy of your invoice stating what you would like us to do.
Return Costs
Please note that we are unable to reimburse the cost of return postage. We require the customer to cover the cost of returning the items to us. We then will cover the cost of shipping the new exchanged item/s.
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Returns Costs From Outside The UK – Important
If you are sending items back to us from outside the UK, please fill value of the return as £10 and mark it as 'NOT SOLD RETURN' in capital letters.
Refund processing
Normally processed within 15 working days.
Returns processing
​​Normally processed within 10 working days.
Intellectual Property
© 2024 Octav Sportswear Ltd. All images and text on this site are wholly owned by Octav Sportswear (unless otherwise stated) they may not be reproduced without prior written consent.