Store Policy
Business information
Octav Sportswear Ltd.
Preston Park House
South Road
Brighton
BN1 6SB
Company No. 14454556
VAT No.
EORI No. GB090797081000
Product Return Address:
Octav Sportswear Ltd
6 Regent Court
Reading
United Kingdom
RG1 7HW
Purchase
Once you are placing you first order with us, a corresponding account will be created for you at the same time, please read our Privacy Policy. You will be charged when you checkout. If you are shopping from outside of the UK, place your order and your bank or credit provider will convert the transaction to Pounds Sterling from your local currency.
Cooperation Inquiries
For cooperation enquiries, please email to: contact@octavfencing.com
Payment Methods
Our global payment processing partner is Adyen. We can process payments with VISA, Mastercard, Apple Pay, Google Pay, Ali Pay, JCB and Union Pay. You will be charged at the time you place your order.
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Octav Sportswear Ltd. cannot be held responsible for any foreign transaction fees incurred.
Shipping & Handling
eCommerce Shipping
Our chosen shipping partners are DHL International UK Ltd. And Royal Mail Group Ltd.
The volume and weight of your order is automatically calculated at checkout, and the shipping charge is then applied based on your delivery destination. We ship to many countries worldwide, if you are unable to select your country at checkout please see below for further info.
Due to customs difficulties in the following countries, we are not able to ship directly via our website. If you wish to order from us, please email contact@octavfencing.com for further information. We are happy to offer assistance in all circumstances.
Afghanistan, Angola, Anguilla, Bangladesh, Botswana, Central African Republic, Chad, Congo, Cote D'Ivoire (Ivory Coast), Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Gabón, Guatemala, Guinea, Guinea-Bissau, India, Liberia, Mexico, Mongolia, Myanmar, Namibia, Niger, Nigeria, Pakistan, Panama, Peru, Russia, Rwanda, Sri Lanka, Somalia, Yemen, Zimbabwe. *This list is not exhaustive and is subject to change.
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Damaged in transit
If for any reason the package arrives damaged, please check the contents before you sign for it and refuse the parcel if anything is damaged or missing. Once you have refused the parcel it will automatically be returned to Octav Sportswear and we will be able to redeliver your order.
Once you sign for the item you are agreeing that you have received the package in good condition, and we are then unable to claim from the shipper. Octav Sportswear cannot take responsibility if part of a package is missing or damaged once it has been signed for by the customer.
Guarantee
We guarantee all our products for 28 days against any problems with materials or manufacturing defects. This does not include damage caused by misuse or abuse. If a product has a problem outside of this 28-day period, please contact us and we will look into replacing it at no cost to you. We take pride in our high-quality products, if you feel that anything you receive is not up to the high standards you expect from Octav Sportswear Ltd. please contact us at contact@octavfencing.com for assistance.
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Shoes
When considering returning a pair of fencing shoes, keep in mind that fencing shoes are designed to protect the fencers to reduce damage from accidental overextended lunges, which includes sides, upper, and bottom. If the side or upper surface, or the bottom is repeatedly dragged along the floor due to overextended lunges, it will cause damage that is not covered by the warranty.
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Socks
When considering returning a pair of socks please note that due to the nature of Personal Care and Health-related products, the worn socks will have no exchange or refunds are available. This does not affect your statutory rights. Please note that we are unable to reimburse the cost of return postage. Please making sure that you have checked the correct size before your placing order.
To return the socks, you should make sure the socks condition complies as follows:
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unworn
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in their original condition
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in their original packaging
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Return address
Please note that our business address is different from product return address. If you are considering to return product, please send them back to:
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Octav Sportswear Ltd
6 Regent Court
Reading
United Kingdom
RG1 7HW
Stock Notifications
In Stock
The item is available for purchase.
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Out of Stock
The item is not available for purchase.
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Discontinued or Off The Shelf
The item will not be available for purchase now or in future.
Tax Charges
UK
VAT (Value Added Tax) is applicable for all orders delivered within the UK. This is charged at a rate of 20%.
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Export Shipments
The Taxes & Duties relevant to the individual counties will be charged at the point of sale where applicable.
If you do not wish to be charged tax it is your own responsibility to ensure that you keep your order below the threshold for taxation in the destination country. We are unable to split orders into multiple packages so if you do wish to avoid tax you will have to place multiple orders ensuring that each one is below the threshold for taxation.
Since a large portion of our eCommerce orders are for export from the UK, prices can be displayed both with and without VAT using the tax changer in the menu.